Shipping Costs and FAQ’s

What are Stampin’ Up!’s shipping and handling charges?

  • Flat $6.95 on product orders up to $69.50
  • 10% on product orders over $69.50.
  • Next-Day Air: There will be an additional charge of $35 for each $500 or fraction thereof. For orders up to $500, you would pay the regular shipping charge plus an expedited shipping charge of $35. For orders from $500.01 to $1,000, you would pay the regular shipping charge plus an expedited shipping charge of $70, and so on.
  • Second-Day Air: There will be an additional charge of $20 for each $500 or fraction thereof, as explained above. The $500 threshold excludes shipping and handling and sales/use taxes.
  • 3-Day Shipping: There will be an additional charge of $10 for each $500 or fraction thereof. This service is only available to demonstrators and customers who live in UPS 4, 5, and 6 ground transit times. Please note that the 3-Day option does not include expedited handling, i.e. the 3-Day shipping time begins once the order has been processed and fulfilled in the order it was recieved, not from the date of the order.
  • Expedited orders placed before 11:00 AM (MT) will ship out the same day. (Please note that expedited orders placed on Stampin? Up! holidays and weekends will ship the next business day.)

How long does it take for my products to be delivered?

Orders are delivered by UPS, typically within 8 to 10 business days.  I watch the UPS delivery site regularly and will notify you by email when I receive a firm ship date.

What types of payment do you accept?

Visa, Mastercard and Discover credit or debit cards.

Is my order subject to sales tax?

Yes.  State laws require companies to collect sales tax from residents when shipping merchandise to states where the company has an established business presence. Customers are responsible for all applicable sales tax, and in some states, tax is required on the value of free hostess merchandise. 

Is there a minimum order?

Orders may be placed for any amount.

When I order on-line, am I eligible for Stampin’ Up!’s FREE hostess stamps and merchandise?

Beginning with a minimum product order of $150, you are entitled to hostess rewards–referred to as Stampin’ Rewards when ordering on-lineClick here for full details on how you can earn Stampin’ Rewards.

Do you offer any additional incentives for your customers?  I’m committed to taking good care of my customers.  I offer a Tulip Rewards program for my frequent shoppers.  Learn more about  Stampin’ Pretty Preferred Customer Benefits.

When I tried to order a Stampin’ Up! product on-line, I received a message that it’s on back order.  What are my options?

Back ordered items cannot be ordered using Stampin’ Up!’s on-line shopping cart (it’s a legal thing).  As a demonstrator, I often have a solution to get you in line to receive your product once it becomes available (as long as it hasn’t been discontinued).  Simply place your order by email using this form including your product list and contact information.  I’ll call you to review and get your payment information.

What happens after I submit my order?

Upon payment, your order will be processed and shipped directly from Stampin’ Up! (Riverton, Utah) to you in approximately 8 to 10 business days (standard shipping).  I monitor the UPS site daily and will update you when I get a firm delivery date.

Can I order a gift certificate?

Absolutely!  I’ll create something special in any colors or style you wish.  However, you will need to use a special order form (not the Stampin’ Up! shopping cart).  Please click here for details.

Why would I want to order on-line through Stampin’ Pretty?

I want your Stampin’ Up! on-line shopping experience to be unique and informative.  On-line ordering provides a seamless, one-step purchase of Stampin’ Up!’s quality products, any time of day or night.

As your  demonstrator and adviser, I’m here to help take the guesswork out of trying new products and ensure that you’ll purchase the right products for your stamping projects.  I respond to email promptly.

When you place an order, I’ll contact you by email regarding your purchase and shipping date.  I’ll also make certain you learn about any special promotions and hostess benefit options through my daily blog updates and email postcards.  Where else can you get such personalized service on the Internet?

Is my contact and payment information safe?

Neither Stampin’ Up! nor I will ever share, sell, or rent individual personal information (your address, email, credit card information, etc.) with anyone without your advance permission or unless ordered by a court of law.

Are Stampin’ Up! products guaranteed?

Stampin’ Up! guarantees their products to be free from manufacturing defects for a period of 90 days after the shipping date.  Missing items, incorrect shipments, and defective or damaged merchandise must be reported to us within 90 days of the shipping date to obtain a replacement. This guarantee does not cover merchandise damaged through accident or misuse.   Any questions should be directed to [email protected].

How are exchanges and refunds handled?

New, unused, unmounted merchandise may be exchanged at no charge within 90 days of the shipping date. The merchandise must be in the current catalog and in original shipping condition. Stamps that have been assembled cannot be exchanged. Sorry, we do not offer cash refunds.  Should you need any assistance, please contact [email protected]

Stampin’ Up!’s Notice of Cancellation:

You may CANCEL this transaction without any penalty or obligation, within THREE BUSINESS DAYS from the date of the transaction.  If you cancel, any payments made by you under the contract or sale will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice.

If you cancel, you must make available to the seller at your residence, in substantially as good condtion as as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation.  If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for the performance of all obligations under the contract.

To cancel this transaction, mail or deliver a signed and dated copy of this Notice of Cancellation or any other written notice, or send a telegram, to the independent Stampin’ Up! demonstrator (Mary Fish, D/B/A Stampin’ Pretty, 6651 N. Paseo de Los Altos, Tucson, AZ  85704) NO LATER THAN MIDNIGHT of the third business day after the order date.

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